Returns

Returns & Exchanges

Step 1:  Locate your Shipment number. This number is different from your order number and can be found at the bottom of your Shipment Confirmation Email.

Step 2:  Go to our RETURNS PORTAL . In the top field that says "Order #", you must use your Shipment # from Step 1.

Step 3: Print your Return label and follow the instructions on the screen. Once your Return is received, please allow 3 - 7 business days for the refund to show on your account.  


 EXCHANGES: To ensure the fastest service, we do not offer traditional item-for-item exchanges. If you would like to exchange an item, please return the original item for a refund using the pre-paid return label from our RETURNS PORTAL. To get the new item you want, please place a new order through our website.

RETURN METHODS - MAINLAND USA ONLY: Follow the above steps. Once we receive your return, your item(s) will be refunded to the original payment method in 3 - 7 business days (original shipping is non-refundable unless there is a product defect or you received the wrong items).

CORPORATE ACCOUNT RETURNS & EXCHANGES: If you are a member of one of our corporate accounts, you must contact your Account Manager to initiate a return or exchange. Their contact information can be found on the home page or order guide page of your online portal.

NON-CONTINENTAL / INTERNATIONAL RETURNS: We do not offer return labels for exchanges or returns originating from outside mainland USA. Please Contact Us for assistance.  


EXCHANGES AND RETURNS POLICY

  • Eligible items are returnable up to 90 days. All items have a 120 day warranty.

ITEMS NOT ELIGIBLE FOR RETURN

  • Laundered (including dry cleaned) items
  • Customized items, including Torso Reductions, with the exception of hemmed pants and eyelets.
  • Altered or embroidered items.
  • Shirts with pinholes are not eligible for return.
  • Any item that is not in a re-saleable condition after our best attempts to clean and repackage will not be accepted.
  • If an ineligible item is received, additional shipping charges may apply to return the item to customer.
  • Items marked as FINAL SALE.

LOST OR DAMAGED PACKAGES

In the event of a Lost or damaged package claims must be filed within 10 days of the scheduled delivery date as shown on supplied tracking. Please call our office or email cs@acutaboveuniforms.com to report lost or damaged packages. Claims filed with the carrier may require additional information from the customer, but we will do our best to resolve issues as swiftly as possible.

ALL EXCHANGES AND RETURNS SHOULD BE SHIPPED TO:

A Cut Above Uniforms

379 S Arthur Ave.

Louisville, CO 80027

cs@acutaboveuniforms.com